Location
Downingtown, PA, United States
Posted on
Jul 28, 2022
Profile
Job Information
**MEMBERS ONLY**SIGN UP NOW***.
Senior Manager - Product Management
in
Downingtown
Pennsylvania
**MEMBERS ONLY**SIGN UP NOW***.'s Technology, Product & Experience organization works at the intersection of media and technology. Our innovative teams are continually developing and delivering products that transform the customer experience. From creating apps like TVGo to new features such as the Talking Guide on the X1 platform, we work every day to make a positive impact through innovation in the pursuit of building amazing products that are enjoyable, easy to use and accessible across all platforms. The team also develops and supports our evolving network architecture, including next-generation consumer systems and technologies, infrastructure and engineering, network integration and management tools, and technical standards. We offer a flexible working environment to balance the need to work independently wherever you choose, with days that require collaboration at one of our offices. Our roles primarily reside inside or around one of our Tech Hubs (Philadelphia and surrounding suburbs, Denver, Austin, Silicon Valley, Washington DC/N. Virginia). Some roles can work virtual full-time if they are not near a Tech Hub, but that is dependent upon the needs of the position and amount of collaboration required.
Job Summary
Responsible for managing the pricing, packaging and documenting of new product ideas and conducts user need analyses for ancillary products so that subscriber and financial objectives are achieved. Conducts the budgeting, planning, analysis and monitoring required to ensure unit and financial targets are met for assigned products. Manages ongoing product management of new and existing products. Develops financial and operational objectives. Ensures operational plans are aligned with business objectives. Contributes to functional strategy development. Has a greater degree of impact on business results and typically manages one or more groups of professional employees.
Job Description
The Technology, Product, Experience (TPX) organization works at the intersection of media and technology and our innovative teams are continually developing and delivering products and next-generation technologies that transform the customer experience. The **MEMBERS ONLY**SIGN UP NOW***. Network and CONNECTivity (CONNECT) organization is a highly agile, fast-paced, dedicated group at the forefront of change focused on innovating, building, and operating the best in class, most reliable access network for our customers.
About the Role:
Are you someone with an inquisitive approach? Do you enjoy working with both technical and non-technical partners? We do too! Come join us in a vital role to represent the voice of the customer throughout the product lifecycle.
This role will act as a lead in running a growing product team with a focus on serving our technical facility and network engineering teams. Activities include but not limited to, crafting a development strategy for inside plant asset management and outside plant monitoring and notifications, detailing and leading new tools and processes and coordinating with cross-functional teams.
Core Responsibilities:
Internalizes and represents the Voice of the customer throughout the product lifecycle. Coordinates across other functional areas to secure buy-in to deliver on the defined end-to-end customer experience.
Performs competitive analysis and conducts market research. Maintains updated view of key competitive changes.
Teams with product development to deliver high quality products on time.
Participates in the strategic planning for enhancements to product content, pricing, packaging and features. Participate in defining product business and functional requirements. Provides product support and documentation and develops product materials.
Assists in budgeting and variance analysis of product's unit and financial performance, with goal of identifying opportunities and risks.
Drafts and manages requirements and other supporting business documentation (such as use cases, possibly M&Ps [methods and procedures], executive summaries etc.).
Leads concepts defining an end-to-end customer experience and expected full lifecycle costs.
Contributes to the product vision across team and the organization.
Conducts feasibility assessments, capability gap analysis (i.e., what is wanted vs. what is attainable).
Manage change requests. Validates downstream deliverables and final offering (business acceptance testing).
Skills & Experience We're Looking For:
BA/BS degree in a technical field or equivalent experience
Relevant experience in technology products
Experience driving discussions with leadership regarding prioritization and requirements
Experience working with internal and/or external customers
At least 2-4 years of management experience
Cable experience is a bonus!
About Our Perks & Benefits:
We are determined to create an environment where our employees feel valued, understand our business goals, and are motivated.
Here's a look at just some of the perks and benefits we make available to our US-based employees:
Medical & Dental
401(k) Savings Plan
Generous paid time off
Life Milestones - from adoption assistance, childcare resources, pet insurance, and more, **MEMBERS ONLY**SIGN UP NOW***. supports you at all life stages.
Courtesy Services - We offer all of our full-time employees in serviceable areas free digital TV and internet.
Discount tickets for Universal Resorts, including theme park tickets and onsite hotel rooms.
Learn more atjobs.**MEMBERS ONLY**SIGN UP NOW***..com/life-at-**MEMBERS ONLY**SIGN UP NOW***./benefits Reasonable Accommodation
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request an accommodation.
Disclaimer:
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
**MEMBERS ONLY**SIGN UP NOW***. is an EOE/Veterans/Disabled/LGBT employer.
Education
Bachelor's Degree
While possessing the stated degree is preferred, **MEMBERS ONLY**SIGN UP NOW***. also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
7-10 Years
Base pay is one part of the Total Rewards that **MEMBERS ONLY**SIGN UP NOW***. provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, **MEMBERS ONLY**SIGN UP NOW***. provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (****on our careers site for more details.
Company info
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