Digital Product Management Lead - Acquisition

Profile

Job Information
Humana
Digital Product Management Lead - Acquisition
in
San Antonio
Texas
Description
Healthcare isn't just about health anymore. It's about caring for family, friends, finances, and personal life goals. It's about living life fully. At Humana, we want to help people everywhere, including our associates, lead their best lives. We're seeking innovative people who want to make positive changes in their lives, the lives of our members, and the healthcare industry as a whole.
Responsibilities
Humana is seeking an accomplished, customer obsessed and results oriented Product Manager to manage and grow our Digital presence. This role will be responsible for transforming the current Shopping experience, focusing on helping customers understand their options and find the right plan for them, by finding value creating opportunities and driving innovative and sustainable product solutions through technology. S/he will champion a startup mindset and promote agile ways of working to design, develop and deliver differentiated experiences for our customers.
The ideal candidate is a collaborative, product-oriented team player comfortable working in a fast-paced environment. S/he must be a strong communicator, comfortable working with internal stakeholders of all organizational levels.
Responsibilities
Employ empathy and design thinking to define scalable product solutions by deep knowledge of internal and external customers digital learning and education habits
Takes a digital first approach to education and understands that digital can be one of many touchpoints in the user journey
Encourage adaptability informed by emerging solutions, industry trends and changing customer needs
Drives prioritization of research to identify pain points and solutions
Partner with cross functional teams to define, develop and deliver differentiated digitally enabled sales experiences
Enables business partners, including Sales, Marketing and Journey leaders to take ownership over content and conversion experiments
Establish product direction and roadmaps, informed by customer and business needs, partnering with stakeholders across the organization to drive alignment
Aligns product priorities to a broader product portfolio roadmap
Manages and prioritizes a backlog for both Design and Engineering
Fostering a strong agile discipline and inspiring teams to continuously improve delivery through key agile metrics
Partner with technology to influence end state architecture that drive secure, resilient and scalable technology solutions
Role Essentials
4 years of agile product management experience, preferably with health insurance products
4 years of experience translation strategy and analysis into consumer facing digital products
Proven track record of managing all aspects of a product throughout its lifecycle from concept to delivery
Deep expertise in one or more areas (sales, marketing, design thinking, human centered design, agile product development) with a broad set of complementary capabilities
Experience with Content Management, A/B testing and digital acquisition tools
Collaborative and goal-focused
High sense of accountability and strong problem-solving skills
Excellent written and verbal communication skills
Strong interpersonal and leadership skills to influence across the organization
WAH requirements: Must have the ability to provide a high speed DSL or cable modem for a home office (Satellite and Wireless Internet service is NOT allowed for this role). A minimum standard speed for optimal performance of 10x1 (10mbs download x 1mbs upload) is required.
Role Desirables
Experience with healthcare and/or insurance products
Passion for making a difference in healthcare
MBA or Master's degree
Additional Information
For this job, associates are required to be fully COVID vaccinated or undergo weekly COVID testing and wear a face covering while at work. The weekly testing will need to be done through an approved Humana vendor, and unvaccinated associates should follow all social distancing and masking protocols if they are required to come into a Humana facility or work outside of their home. We are a healthcare company committed to putting health and safety first for our members, patients, associates, and the communities we serve.
If progressed to offer, you will be required to:
Provide proof of full vaccination or commit to testing protocols
*OR  *
Provide proof of applicable exemption including any required supporting documentation
​​Medical, religious, state and remote-only work exemptions are available.
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Scheduled Weekly Hours
40

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