Senior Product Manager - Primary Care Clinical Operations

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Job Information
Humana
Senior Product Manager - Primary Care Clinical Operations
in
Boston
Massachusetts
Description
The Senior Product Manager is accountable for leading the organizations strategy for a product line experience that results in improved health outcomes for patients. Leveraging your expertise in patient-centric design, EDI clearinghouses, and physician practice operations, you will partner with internal and external stakeholders to define the vision, roadmap, business requirements and success metrics that further advance the Primary Care Organization.
Responsibilities
The Senior Product Manager leverages their extensive experience in forming customer insights to develop a strategy and roadmap to deliver healthcare experience solutions. Leads all phases of the product life cycle, from inception to introduction into the marketplace. Once products are launched, monitors efficacy of products and uses patient/customer and business partner feedback to ensure products are meeting expected needs, adjusting products over time to continue to achieve the desired outcomes. Begins to influence department's strategy and makes decisions on moderately complex to complex issues regarding technical approach for project components, and works independently in determining objectives and approaches to assignments.
Responsibilities:
Have an entrepreneur and ownership mindset with willingness to be hands-on if necessary.
Own the consumer-focused product vison, strategy, and execution for customer constituency.
Responsible for defining user needs, identifying gaps, features enhancements and opportunities.
Operate as voice of customer and business stakeholder single point of contact.
Set goals and Key Performance Indicators (KPIs) for new product launches.
Define creative, high quality, simple product roadmaps based on team strategy and vision.
Continuously refine and communicate product roadmap to senior leaders.
Create buy-in for the product vision both internally and with key external partners.
Develop detailed business requirements and user stories that drives the product development life cycle.
Drive product launches in collaboration with cross-functional teams, stakeholders, and other product management team members.
Proactively identify and resolve strategic issues that may impair the team's ability to deliver on the vision.
Deploy market-based strategies that solve customer problems and lead the execution across various teams, including go to market strategy in partnership with all stakeholders.
Leads cross-functional product teams across organization, including external partnerships.
Travel up to 25% within the United States.
Required Qualifications
Bachelor's degree
2 years physician practice operations experience
3 years of product management experience
5 years of healthcare strategy and development
Self-motivated with strong interpersonal, communication, presentation and organizational skills
Proven ability to influence and lead cross-functional teams
Demonstrated success in launching successful clinical products and services
Experience working with a leading EMR
WAH but must be willing to work EST normal business hours
Preferred Qualifications:
Experience working with health plan pre-authorization transactions
Extensive experience in customer facing healthcare setting
Experience with managed care referral lifecycle
Additional Information:
For this job, associates are required to be fully COVID vaccinated or undergo weekly COVID testing and wear a face covering while at work. The weekly testing will need to be done through an approved Humana vendor, and unvaccinated associates should follow all social distancing and masking protocols if they are required to come into a Humana facility or work outside of their home. We are a healthcare company committed to putting health and safety first for our members, patients, associates, and the communities we serve.
If progressed to offer, you will be required to:
Provide proof of full vaccination or commit to testing protocols
*OR  *
Provide proof of applicable exemption including any required supporting documentation
​​Medical, religious, state and remote-only work exemptions are available.
Alert: Humana values personal identity protection. Please be aware that applicants selected for leader review may be asked to provide a social security number, if it is not already on file. When required, an email will be sent from **** with instructions to add the information into the application at Humana's secure website.
Scheduled Weekly Hours
40

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