Senior Director Product Management - Commerce Platform amp Experiences

Profile

Best Buy

Best Buy is seeking a Senior Director of Product Management

to play a key role in shaping the future of Best Buy's commerce platform and its cross-channel commerce experiences. This position will be leading empowered teams responsible for multiple commerce product areas supporting Best Buy’s multichannel strategy – including cart, checkout, and retail order create. As we continue our digital transformation journey, we are expanding our online commerce capabilities to support various sales channels including retail and mobile app. Our vision is to provide a consistent and seamless experience for all customers across every commerce interaction within Best Buy. We are making significant progress in this journey, and you can help create and drive that strategy.

Accountability for this position includes driving the product strategy and vision, working with enterprise leaders to align on the most valuable product outcomes, supporting the adoption of product management practices, fostering inclusive leadership, evolving team, and organizational design, and pioneering new ways of working.

Our teams embrace a culture of rapid experimentation and constantly strive for improvement and learning. You’ll work in a collaborative, trusting, thought-provoking agile environment—one that encourages diversity of thought and passion for empowering teams by leading and mentoring others. You will leverage your rich industry experience to improve the way we develop and deliver software at scale, and partner with your stakeholders to deliver customer and business outcomes.

You will be an advocate for our customers as well as our associates. You have a demonstrated history of creating strong working relationships with customer experience/user experience teams and achieving outcomes that meet the needs of the user. You will be accountable for driving modern development practices while enabling human-centered design to deliver against key outcomes.

Every day you will play a key role in shaping the future of how Best Buy is disrupting retail, empowering your teams to deliver innovative and human-centered customer experiences. You'll be required to apply your depth of knowledge and expertise to lead your teams through empowerment, engagement, and continuous improvement as we partner with our stakeholders to stay aligned and focused on common business goals.

Key Responsibilities

Work with enterprise partners, CX, and technology leaders across the organization to understand customer needs & business opportunities

Effectively translate customer needs into strategies that will deliver meaningful customer and associate experiences

Evaluate value, feasibility, and business viability risks prior to making investments in new technologies

Create practices to measure the success of outcomes and continuously improve the product

Refine the practices used by the team, including vision definition, outcome-based planning, and ongoing stakeholder collaboration

Define and implement the framework needed to coordinate across multiple teams and partners throughout the organization

Analyze product performance through qualitative and quantitative analysis tools and processes

Understand all sides of potential prioritization or trade-off decisions and make decisions to best enable necessary outcomes

Maintain an in-depth knowledge of the retail industry, customer, and technology trends

Manage and lead a team

Lead, coach, and inspire a team of product managers, while creating an inclusive team culture that enables all members of the product teams to thrive (e.g., UX, engineering)

Provide strategic and day-to-day guidance to a dynamic team of product managers

Identify needed skills and capabilities and work to fill roles as needed, including, hiring, training, and new tools and processes to enable the team

Provide mentoring and advisory perspectives across the broader team to ensure outcome-based, user-centered product work is embraced throughout the organization

Deeply understand the value of, and the ability to, enable collaboration between designers, researchers, engineers, product managers, business owners, and executives

Understand funding mechanisms and manage multiple budgets to build teams that meet desired outcomes

The ideal candidate will have:

Extensive background of work that demonstrates advanced knowledge and skill in product management

Demonstrated understanding of varied software delivery methodologies and user-centered design practices

Understands the potential application of new technologies and how customer experiences could benefit from them

Extensive experience generating and/or applying all forms of customer insights and analysis - including quantitative and qualitative research and other customer signals from search, digital, and social data

Ability to effectively communicate design and technology concepts to stakeholders

Proven ability to build collaborative relationships at all levels and ensuring teams create a collaborative culture

Previous experience within or collaborating with user experience or retail operations teams

Ability to work in ambiguity and break down ambiguity into actionable items

Ability to navigate internal and external landscapes

Excellent written, oral, and visual communication skills

Experience building highly scalable online cart, checkout capabilities, and experiences.

Minimum Qualifications:

Bachelors or advanced degree in IT, computer science, engineering, business, design, human computer interaction or related field or equivalent work experience

8 or more years of experience within product team disciplines (e.g., product management, user experience, engineering)

5 or more years of direct people management and demonstrated success developing engaged, inclusive teams

5 or more years of relevant experience in strategy creation, customer focused solutioning, cross-functional leadership, etc.

2 or more years of experience leading commerce capabilities and experiences

Preferred Qualifications:

12 or more years of experience within product team disciplines (e.g., product management, user experience, engineering)

8 or more years of direct people management and demonstrated success developing engaged, inclusive teams

Company info

Best Buy
Website : http://www.bestbuy.com