VP AI Product Solutions

Profile

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You'll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)

Job Summary

Join Comcast's Global Technology Organization with this opportunity to lead a new organization defining and implementing the next generation of Self-Service Experiences for Comcast's customers. Bring your best ideas to define the next generation of customer service experiences leveraging generative AI. The Vice President for AI Experiences offers a unique opportunity to have a significant impact on customer experiences. As the leader for the organization, you will be expected to shape product strategy while aligning technical solutions to the long-range business plan. You will lead a team of product managers and technologists responsible for full lifecycle product delivery. The ideal candidate will have a strong background in product management, with a proven ability to define product roadmaps, lead engineering teams, and measure product effectiveness, while working in collaboration with external stakeholders. You will also use strong communication and interpersonal skills to influence strategy with stakeholders across Comcast Cable.

Job Description

Core Responsibilities

Provide strategic leadership and executive oversight for the team.

Lead the delivery and operations for a portfolio of AI assisted tools across chat bots, agent assisted chat, and predictive recommendation engines.

Develop 3-year product vision and strategy with measurable incremental milestones.

Work closely with customers and partners to understand their needs and incorporate their feedback into product development.

Ongoing engagement with the broader AI market to support research and analysis of external trends the impact on our internal strategic plan.

Collaborate with cross-functional teams, including engineering, data science, design, and assisted and unassisted journeys, to ensure successful product development and delivery.

Regularly communicate product updates, strategy, and vision to stakeholders to ensure alignment across the organization.

Build, lead, and professionally develop a high performing team.

Encourage and track employee development and engagement.

Manage external labor contracts.

Drive best practices and continuous improvement efforts.

Lead Software Development and Engineering teams in the development of new experiences while continuing to support existing applications and applications in development.

Oversee implementation initiatives, software updates and the roll-out of new software releases.

Consistently exercise independent judgment and discretion in matters of significance.

Regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.

Other duties and responsibilities as assigned.

Employees at all levels are expected to:

Understand our Operating Principles; make them the guidelines for how you do your job.

Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products, and services, especially our digital tools and experiences.

Win as a team make big things happen by working together and being open to new ideas.

Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs, and helping us elevate opportunities to do better for our customers.

Drive results and growth.

Respect and promote inclusion & diversity.

Do what's right for each other, our customers, investors, and our communities.

Professional Experience & Qualifications:

Bachelor's or Master's degree in Computer Science, Engineering, or related field.

10 years of experience in product management, with a track record of delivering innovative and successful products and solutions.

5 years of experience leading full lifecycle software development.

Deep understanding of AI and its application in customer experiences. Experience defining AI products is preferred.

Strategic thinker with ability to balance short-term goals with long-term vision.

Ability to define Product Strategy and Roadmaps.

Deep understanding of Agile and Lean product development practices.

Demonstrated experience interacting with senior executives.

Ability to synthesize multiple inputs into a compelling strategic / actionable plan.

Strong presentation skills and ability to craft a strategic narrative.

Strong interpersonal skills with a focus on collaboration.

Demonstrated success in leading and developing high performing teams.

Disclaimer:This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.Comcast is an EOE/Veterans/Disabled/LGBT employer.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.

Relevant Work Experience

15 Years

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (https://jobs.comcast.com/life-at-comcast/benefits) on our careers site for more details.

Company info

Comcast
Website : http://corporate.comcast.com