Lead Product Manager - Primary Care Omnichannel Experience

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Job Information

Humana

Lead Product Manager - Primary Care Omnichannel Experience

in

Boston

Massachusetts

Description

As the Lead Product Manager, you will lead the organization's product strategy for delivering a personalized omnichannel experience for our primary care centers. Leveraging your expertise in customer-centric design, cloud based telephony and CRM solutions, you will partner with key internal and external stakeholders, to define the vision, roadmap, business requirements and success metrics that further strengthen the organization's patient experience.

Responsibilities

In a fast-paced environment you will leverage your extensive experience in forming customer insights to develop a strategy and roadmap to deliver a technology enabled omnichannel experience. You will lead all phases of the product life cycle, from inception to introduction into the marketplace. Once products are launched, monitors efficacy of products and use customer and business partner feedback to ensure products are meeting customer needs; adjusting products over time to continue to achieve the desired outcomes. This role plays an integral part in the organization's growth strategy and will leverage your strong leadership, problem solving, creativity, and execution skills.

Responsibilities:

Have an entrepreneur and ownership mindset with willingness to be hands-on if necessary.

Own the consumer-focused product vison, strategy, and execution for customer constituency.

Responsible for defining user needs, identifying gaps, features enhancements and opportunities.

Operate as voice of customer and business stakeholder single point of contact.

Set goals and Key Performance Indicators (KPIs) for new product launches.

Define creative, high quality, simple product roadmaps based on team strategy and vision.

Continuously refine and communicate product roadmap to senior leaders.

Create buy-in for the product vision both internally and with key external partners

Develop detailed business requirements and user stories that drives the product development life cycle.

Drive product launches in collaboration with cross-functional teams, stakeholders, and other product management team members

Proactively identify and resolve strategic issues that may impair the team's ability to deliver on the vision.

Deploy market-based strategies that solve customer problems and lead the execution across various teams, including go to market strategy in partnership with all stakeholders.

Leads cross-functional product teams across organization, including external partnerships

Travel up to 25% within the United States.

Role Essentials

Bachelor's degree

5 years of product management experience and/or customer engagement strategy experience

4 years of healthcare strategy leadership

Self-motivated with strong interpersonal, communication, presentation and organizational skills

Proven ability to influence and lead cross-functional teams

Demonstrated success in launching successful clinical products and services

Strong analytical capabilities

Experience working directly with healthcare providers

Experience with healthcare technology, clinical workflows, and interoperability standards

Project management experience

Ability to work with customers in multiple US time zones

Solid understanding of common consumer technology solutions use for telehealth (iPhone, Android, etc.)

You must provide your own high speed DSL or a cable modem. Satellite and/or wireless internet connections are NOT permitted. A minimum internet speed of 10x1 (10mbs download x 1mbs upload) internet speed is required.

Role Desirables

Master's Degree, MBA

Experience working with leading telephony and CRM solutions

Knowledge of healthcare technology data and integration

Experience in customer segmentation and persona development

Additional Information

For this job, associates are required to be fully COVID vaccinated or undergo weekly COVID testing and wear a face covering while at work. The weekly testing will need to be done through an approved Humana vendor, and unvaccinated associates should follow all social distancing and masking protocols if they are required to come into a Humana facility or work outside of their home. We are a healthcare company committed to putting health and safety first for our members, patients, associates, and the communities we serve.

If progressed to offer, you will be required to:

Provide proof of full vaccination or commit to testing protocols

*OR  *

Provide proof of applicable exemption including any required supporting documentation

​​Medical, religious, state and remote-only work exemptions are available.

Scheduled Weekly Hours

40

Company info

Humana Inc.
Website : http://www.humana.com