Senior Manager Product Management - Emerging Services Xfinity Mobile

Profile

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Xfinity Mobile is an exciting, fast-growing business with ambitious future growth goals which will be fueled, in part, by the team's ability to identify and bring to market new customer benefits and value propositions targeted at new customer groups. The Senior Manager, Product Management - Emerging Services will think strategically, and his/her contributions will directly shape the company's Mobile product roadmap. This person will primarily be responsible for driving the full product lifecycle of developing new products from initial strategy through go-to-market launch and beyond. In this role, this individual will own certain products end-to-end and will work cross-functionally to develop winning customer propositions. This person will then help partner with internal and external stakeholders to bring these products to life. Among other duties, this individual will drive customer research projects, develop strategic business cases, lead technology assessments, execute pricing & packaging evaluations, support product operations and more. Excellent opportunity for a well-rounded, collaborative problem-solver wanting to work on future-oriented product innovations. This person will report to the Senior Director of Product Management.

Job Description

Core Responsibilities

Develop initial strategy and business cases; make product prioritization recommendations and maintain overall XM product roadmap

Internalizes and represents the Voice of the customer throughout the product lifecycle

Coordinates across other functional areas to secure buy-in to deliver on the defined end-to-end customer experience

Participate in defining product business and functional requirements

Leads concepts defining an end-to-end customer experience and expected full lifecycle costs

Conducts feasibility assessments, capability gap analyses (i.e., what is wanted vs. what is attainable)

Oversee customer research and competitive analysis to obtain product insights; translate them into actionable recommendations

Conduct quantitative and qualitative analysis to determine the product go-to-market strategy utilizing strong analytical skills

Define customer value propositions by synthesizing customer needs with internal capabilities

Lead assessments of technical and operational feasibility; develop business requirements for our key stakeholders and development partners

Ensure product performance and management optimizes for customer and business objectives

Foster relationships and serve as a subject matter expert to cross-functional partners across Technology, Customer Experience, Strategy, Marketing, Sales, and others

Contributes to the product vision across team and the organization

Consistent exercise of independent judgment and discretion in matters of significance.

Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary

Other duties and responsibilities as assigned

Minimum Requirements

Bachelor's Degree or Equivalent. MBA preferred.

Extensive experience and expertise in developing and delivering product strategies - adept at translating customer insights into a Product vision and cascading that vision through Product Management

Proven track record of driving innovative consumer services & products within the Wireless and/or Technology industry

Has superior strategic, analytical, and problem-solving skills, and is capable of clearly communicating a long-term vision across the company and executive stakeholders

Exceptional business and financial acumen

Be comfortable with financial modeling and unstructured analytical data

Natural collaborator, with excellent communication skills and strong executive presence

Quick learner, comfortable with nascent technologies and emerging strategies

Employees at all levels are expected to:

Understand our Operating Principles; make them the guidelines for how you do your job.

Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

Win as a team - make big things happen by working together and being open to new ideas.

Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

Drive results and growth.

Respect and promote inclusion & diversity.

Do what's right for each other, our customers, investors and our communities.

Disclaimer:

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

7-10 Years

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (https://jobs.comcast.com/life-at-comcast/benefits) on our careers site for more details.

Company info

Comcast
Website : http://corporate.comcast.com